Refund policy
NRGT Return & Exchange Policy
At NRGT, we want you to love every piece you receive. If something isn’t quite right, we’ll help make it right.
Return Window
Returns and exchanges are accepted within 30 days of delivery.
During the holiday season, the return window may be extended for purchases made within designated promotional periods.
Items must be unworn, unwashed, and in original condition to qualify for a return or exchange.
Exchanges
Exchanges are always free.
You may exchange your item for:
A different size
A different color
A different product of equal value
Once your returned item is received and approved, your replacement order will be processed and shipped.
Exchanges are subject to product availability.
Returns & Store Credit
If you choose not to exchange your item, you may return it for store credit.
Store credit will be issued for the full purchase price of the item plus an additional 15% bonus credit to help offset your original shipping cost.
Store credit:
Never expires
Can be used toward any purchase at wearnrgt.com
Refund Policy
NRGT does not issue refunds to the original form of payment.
All approved returns are issued as store credit only.
Final Sale Items
The following items are considered final sale and are not eligible for return or exchange:
Promotional items
Gift cards
Return Eligibility & Inspection
All returned items must meet the following requirements:
Unworn
Unwashed
Free of stains or marks
Free of odors including perfume, cologne, detergent, deodorant, smoke, or other scents
Returned in original condition
All returned items are inspected upon arrival.
If a returned item shows signs of wear, washing, odors, excessive lint, hair, or damage, it may be deemed ineligible for return. In such cases, the item may be donated and store credit will not be issued.
If you would like the item shipped back to you after being deemed ineligible, you will be responsible for the return shipping cost.
Lost Returns in Transit
NRGT is not responsible for return shipments that are lost in transit and never physically received by our return department.
If a return package is lost during transit, store credit may only be issued if valid tracking confirms the package was actively in transit to our return address.
Gift Card Purchases
Gift cards are final sale and cannot be cancelled, returned, or refunded.
If an order purchased with a prepaid gift card is returned, store credit will be issued back to the prepaid card used for the purchase.
If the prepaid card is expired or unavailable, customers must contact the card issuer for assistance.
Return Shipping
Customers are responsible for the cost of return shipping unless otherwise specified.
NRGT does not provide prepaid return labels.
We strongly recommend using a trackable shipping method, as we cannot be responsible for return packages lost or delayed in transit.
How to Start a Return
To start a return or exchange, please contact our support team:
Please include:
Your order number
The item(s) you wish to return
The reason for the return or exchange
Our team will provide instructions to complete the return process.